Thursday, May 7, 2009

Dude, you got a Dell, and now you can't print!

Ok, so I had an issue with a dell laptop that would not print. Fresh restore, re-installed a known good printer... Still wouldn't print. It installed and recognized the printer just fine, but try as I may, I could not get the damned thing to print.

Searching Google was no help... No matter how I phrased the problem, "Unable to print to USB Printer from Dell laptop," I was unable to find a solution.

After talking to Dell tech support for 45 minutes and being transfered twice, I finally got to a technician who told me to uninstall the AMD USB Audio Driver Filter... Yeah... That's right the factory image includes software that conflicts with many USB printers.

So, I google the AMD USB Audio Driver Filter, and WHAM! there's my answer. So, it's a common problem, but not an easy solution to locate. That's annoying. Dell needs some SEO for problems like this...

I can only hope that someone stumbles across my post and it helps them fix their problem printing to USB printers from their dell laptop.

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