My Pleasure...

I eat a lot of Chic-fil-A. These cow-free sandwiches constitute at least one meal a week. As part of my frequent visits to this popular chain, I've noticed an annoying habit. All of the employees lie. Every time you ask them to do something for you. No matter how demeaning, they always respond the same way. Seriously, Try it out. Next time you walk into a Chic-fil-A, walk up to an employee and ask them to bring you some napkins. Nine times out of 10, they'll reply the same way: "My pleasure".

Today, James Mitchener and I tested an employee.
Employee: Can I get you anything, maybe a refill?
Me: Sure, Ice Tea.
Employee: No problem. (Walks away with my cup)
James: See, he said 'no problem'.
Me: Just wait.
Employee: (Returning with my drink) Here you go.
Me: Thanks.
Employee: My pleasure. Can I take your tray?
Me: Yes, please.
Employee: My pleasure. Anything else?
Me & James: No, thanks.
Employee: My pleasure.

A few weeks ago, I had a similar experience. I was sitting with James and a different employee came up and asked if I needed anything. I asked him for "some ketchup, please". He responded with "My pleasure" and I couldn't just let it slide. I had to call him on it.

Me: I call bullshit.
Employee: Pardon?
Me: I don't think it really is your pleasure. I don't think you find ANY pleasure in bringing me ketchup at all.
Employee: (Smiling) Just between us, you're right.

I was thankful for his honesty.

I hate that all Chic-fil-A employees are spoon fed ONE frick'n pleasantry. How about you work a few other niceties in? Try "no problem" or my personal favourite "no worries"... sorry James... I had to steal it.