Monday, December 17, 2012

An open letter to the Google Chrome Team

Dear google,
Before I start, I want to get something off my chest. I love you, Google. Your software and services have always made me happy. Until last week. Maybe that's what makes me so angry... you've always been there for me, and right now I feel like you've let me and my users down.

I can't count how many people I've recommended Google Chrome to... Hell, I can't stand using other browsers... but last week, I did the unthinkable. I started telling my users to use Firefox and Safari.

Why? Because you failed to keep up with the times. You're a 32bit program in a 64bit world. Apple has dropped Java from OSX. Sun has released a 64bit only version of Java. Java is required for a large portion of my users' daily tasks.

The reason I first tried Chrome was for it's speed and security. I stayed because it was able to deliver everything I wanted, everything I needed, and more. But the greatness of the past does not guarantee greatness in the future...

Safari now does all the things that I love about chrome... the difference? It also does the things that Chrome currently can't.

Google, you have a pressing need. Chrome 64bit needs to be released before you lose more users. Users who love your product, but will find an alternative if necessary... users who hold grudges. Users who change loyalty quickly, but don't easily regain trust in software that fails them.

I know my customer base and I fear for the future of Chrome.

Google... I'm begging you... Get with the programming.